FAQ

What are the benefits compared to coffee?

One of the most significant advantages of matcha over coffee is its exceptionally high antioxidant content per serving. While coffee often delivers a quick surge of energy followed by a crash within a couple of hours, matcha offers a more balanced experience.
Thanks to its natural combination of caffeine and L-Theanine, an amino acid that supports a gradual release of energy, matcha provides a calm, focused sense of alertness without the sharp peaks or dips typically associated with coffee.

How quickly will my order be shipped?

Orders placed on business days before 4:00 PM are typically dispatched the very same day.

Can I track my shipment?

Absolutely. As soon as your order has been dispatched, you’ll receive an email with a Track & Trace link so you can follow your parcel in real time.

My order arrived damaged — what should I do?

We’re sorry for the inconvenience. Please contact us within 7 days of receiving your parcel by emailing info@machasan.com. Make sure to include your order number and clear photos of the damage. We will take care of the issue promptly.

How can I return products?

Please send us an email before returning any items. Products must be unused, unopened, and returned in their original condition to the office address listed on your packing slip.
Include your order number inside the parcel and keep your proof of postage until your return has been processed.