Privacybeleid

Laatst bijgewerkt: 24 november 2025

Privacy Policy

Macha San operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Macha San is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably be used to identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit or debit card numbers, financial account numbers, payment card details, transaction details, payment method, payment confirmation, and other payment information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us, including information you include when contacting customer support.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about how you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us;

  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing, customizing, and improving the Services. We use personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and interests, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, and create a tailored shopping experience, such as recommending products related to your purchases. This may include using personal information to better customize and improve the Services.

  • Marketing and advertising. We use personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and showing you online advertisements for products or Services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

  • Security and fraud prevention. We use personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone.

  • Communicating with you. We use personal information to provide customer support, respond to you, deliver effective Services, and maintain our business relationship with you.

  • Legal reasons. We use personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors, and other third parties that perform Services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing Services and advertising. For example, we use Shopify to support personalized advertising through third-party Services based on your online activity across different merchants and websites. These partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we do not share information about you for targeted advertising purposes;

  • When you direct, request, or consent to the disclosure of information to third parties, such as to ship products or through your use of social media widgets or login integrations;

  • With our affiliates or within our corporate group;

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including subpoenas or court orders), enforce applicable terms or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your country of residence to provide and improve the Services.

Additionally, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data obtained from your interactions with our store, other merchants, and Shopify. To provide these features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights with respect to such processing.

For more information about how Shopify uses your personal information and your rights, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms. We are not responsible for the privacy or security of such sites, or the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public spaces, including on third-party social networking platforms, may be viewed by other users without limitation. Our inclusion of such links does not imply endorsement of the content or operators of those platforms, except as stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal information to us, please contact us using the information below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as defined by applicable law.

Security and Retention of Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information sent to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right of access/knowledge – to request access to personal information we hold about you;

  • Right to deletion – to request deletion of personal information we hold about you;

  • Right to correction – to request correction of inaccurate personal information;

  • Right to data portability – to receive a copy of your personal information or request its transfer to a third party;

  • Manage communication preferences – you may opt out of promotional emails at any time using the unsubscribe option provided. You may still receive non-promotional communications related to your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the following rights, subject to legal limitations:

  • Right to object to or restrict processing;

  • Right to withdraw consent, where processing is based on consent.

You may exercise these rights through the Services or by contacting us using the information below. We will not discriminate against you for exercising your rights. We may verify your identity before processing requests, as permitted by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available through official EU resources.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms, unless data is transferred to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date as required by law.

Contact

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email: info@machasan.com
Address: Bolderweg 18 B13, 1332 AV Almere, The Netherlands

For the purposes of applicable data protection laws, we are the data controller of your personal information.